Terms & Conditions

Last Minute Booking Policy

For Wedgetail Members:

Wedgetail Members receive a 10-day advance last minute special rate of 25% off the full base rate for 2 people. This discount can not be used in conjunction with other promotions. On all other premium dates more than 10-days in advance our members can login and receive a 5% discount.

For general users (non-Wedgetail Members):

Anyone can receive a 10-day advance last minute special rate 20% off the full base rate for 2 people. This discount can not be used in conjunction with other promotions.

Cancellation Policy including COVID-19 Exceptions

  • No changes in dates of arrival accepted.
  • A cancellation of more than 90 days notice prior to arrival date will incur a service charge of $150.
  • A cancellation of 31 days to 90 days prior to the date of arrival will incur the full cost of the deposit (35% of full booking price).
  • A cancellation of 30-20 days prior to the date of arrival will incur 75% of the booking price.
  • A cancellation of less than 20 days prior to the date of arrival will incur 100% price of the booking. Non-arrival will incur full amount of the booking. This will be charged to your credit card.
  • COVID-19 Exceptions - As of26 October 2020 borders are open quarantine free for some mainland states. Some states are still not open to Tasmania. We encourage guests from those states not open to Tasmania not to make forward bookings at this time. If a mainlander books when quarantine on our Tasmanian Borders is in place then they do so under the understanding that the regular policy applies to the booking. If a mainlander books and at at that time, there is no quarantine in place, and by the time of their booking new lockdowns come into place preventing their free movement, then we will offer a refund or preferably a postponement for their booking. Refunds will be offered minus Paypal fees of 4% of the booking price and a $50 administrative fee for bookings cancelled at least 30 days prior to your arrival. Cancellations that occur less than 30 days in advance will be assessed on a case by case basis depending on the border circumstances, and if the cancellation was reasonably foreseeable or not.

    Voucher Cards Terms and Conditions

    • There is no expiration of use on gift vouchers purchased and no exemption of dates of use.
      Terms are printed on the gift voucher which is usually for 2pp or when specified for a $ value.
      Vouchers can not be redeemed for cash unless we are no longer able to provide the service that has been purchased on the gift voucher.
      Gift vouchers can be transferred to other people upon request but not refunded for cash.
      Gift vouchers can be redeemed in portions/ multiple stays upon request.
      Additional guests and inclusions can be added to gift voucher stays at the time of booking.