Terms & Conditions

Last Minute Booking Policy

For Wedgetail Members:

Wedgetail Members receive a 10-day advance last minute special rate of 25% off the full base rate for 2 people. This discount can not be used in conjunction with other promotions. On all other premium dates more than 10-days in advance our members can login and receive a 5% discount.

For general users (non-Wedgetail Members):

Anyone can receive a 10-day advance last minute special rate 20% off the full base rate for 2 people. This discount can not be used in conjunction with other promotions.

Cancellation Policy including COVID-19 Exceptions

  • No changes in dates of arrival accepted.
  • A cancellation of more than 90 days notice prior to arrival date will incur a service charge of $150.
  • A cancellation of 31 days to 90 days prior to the date of arrival will incur 35% of full booking price.
  • A cancellation of 30-20 days prior to the date of arrival will incur 75% of the booking price.
  • A cancellation of less than 20 days prior to the date of arrival will incur 100% price of the booking. Non-arrival will incur full amount of the booking. This will be charged to your credit card.
  • Weddings & Elopements a minimum 50% non refundable deposit on any booking regardless of cancellation and then the same as above is applied for any cancelations of 30 days or less.

  • COVID-19 Contingency Cancellations

    As of December 15, 2021 with the end of border closures we enter a new phase of operations. Unexpected border closures or quarantines are no longer occurring. The new phase will offer a suspension of the above usual terms and conditions if the guest is unable to come for their stay if they have a positive - COVID result and need to isolate, a valid copy of the result via email is needed. Cancellation of less than 10 days prior to the date of arrival will be provided a postponement with a $150 withholding fee if a valid covid test result is provided. Cancellations of more than 10 days will be treated with our normal policy and we encourage guests to get insurance to cover unforeseen interruptions to your travel. If Government lockdowns are reinstated as a means of slowing the virus we will consider postponements in these cases too.

    Bookings made prior to 15th October 2021 can apply for a postponement with full credit or a cancellation with refund minus a $50 admin fee and the unredeemable processing fees of approximately 4% of the value of your booking. At the time of the request border conditions or travel restrictions must prohibit your opportunity to stay and we ask for 30 days notice if possible and if less time is given we reserve the right to offer only a credit on the booking.

    Voucher Cards Terms and Conditions

    • There is no expiration of use on gift vouchers purchased and no exemption of dates of use.
      Terms are printed on the gift voucher which is usually for 2pp or when specified for a $ value.
      Vouchers can not be redeemed for cash unless we are no longer able to provide the service that has been purchased on the gift voucher.
      Gift vouchers can be transferred to other people upon request but not refunded for cash.
      Gift vouchers can be redeemed in portions/ multiple stays upon request.
      Additional guests and inclusions can be added to gift voucher stays at the time of booking.